Refund and Returns Policy

At Multirotors, we strive to provide genuine, high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

Returns Eligibility

We accept return requests only under the following circumstances:

• Product received is damaged during transit.
• Product received is defective or non-functional upon arrival.
• Wrong product was delivered.
• Item is missing from the package.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and documentation.
• Be reported within 48 hours of delivery.
• Be accompanied by a complete unboxing video showing the sealed package being opened.

Mandatory Unboxing Video

For any claim related to damaged, defective, incorrect, or missing items, a continuous unboxing video is mandatory.

Claims submitted without a valid unboxing video may not be accepted.

Non-Returnable Items

The following products are not eligible for return or refund:

• Used or installed products.
• Products damaged due to improper installation or handling.
• Batteries damaged due to misuse, overcharging, physical damage, or improper storage.
• Software, digital products, firmware licenses, or downloadable content.
• Clearance, sale, or special-order items unless received damaged or defective.

Return Request Process

To initiate a return request:

1. Contact our support team within 48 hours of delivery.
2. Provide:
   • Order number
   • Description of the issue
   • Photos or videos of the product
   • Complete unboxing video
3. Our team will review the request and provide further instructions.

Refund Approval

After the returned product is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be credited to the original payment method used during checkout.
• Shipping charges are generally non-refundable unless the error was on our part.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Manufacturing defects
• Shipping damage
• Incorrect product delivery

Replacement requests are subject to stock availability.

Order Cancellation

Orders may be cancelled before dispatch for a full refund.

Once an order has been shipped, cancellation requests cannot be accepted.

Warranty Claims

Certain products may be covered under manufacturer warranty.

Warranty terms vary by brand and product category. Customers may be required to work directly with the manufacturer or authorized service center for warranty support.

Contact Us

For return, refund, replacement, or warranty-related assistance:

Email: support@multirotors.in

WhatsApp: +91- 9810079522

Website: www.multirotors.in

Multirotors reserves the right to refuse any refund or return request that does not meet the conditions outlined in this policy.